Partners

The Property Ombudsman

The Property Ombudsman (TPO)

The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO Approved Estate Agents Redress Scheme. Firms who are members, follow the TPO Code of Practice for Residential Sales.

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Deposit Protection

Deposit Protection

The Deposit Protection Service (The DPS) is the only free scheme. It is open to all landlords and letting agents, and is managed by Computershare Investor Services Plc, a global business with more than eight years' deposit protection experience.

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Client Money Protect (CMP)

Client Money Protect (CMP) is a government approved client money protection membership scheme that protects any money held by our members on behalf of their clients should the member misappropriate it. CMP was formed in 2014 - originally as the UK’s first voluntary client money protection scheme outside of the traditional agent trade body organisations – and is also recognised in Scotland (under the Scotland Lettings Code of Conduct) and in Wales (under Rent Smart (Wales)).

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