Partners

The Property Ombudsman

The Property Ombudsman (TPO)

The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO Approved Estate Agents Redress Scheme. Firms who are members, follow the TPO Code of Practice for Residential Sales.

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Deposit Protection

Deposit Protection

The Deposit Protection Service (The DPS) is the only free scheme. It is open to all landlords and letting agents, and is managed by Computershare Investor Services Plc, a global business with more than eight years' deposit protection experience.

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The Property Ombudsman Lettings

The Property Ombudsman Lettings (TPO)

The Property Ombudsman (TPO) Scheme provides a free, fair and independent service for dealing with unresolved disputes between member agents and tenants and landlords of property in the UK. The TPO is a member of the British and Irish Ombudsman Association and follows the standards and rules of the association. The Ombudsman is totally independent of the TPO Scheme member agents and reports directly to the TPO Council, which has a majority of non-industry members.

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